Política de reembolso

EU and UK right to cancel

If you are a consumer in the European Union or the United Kingdom, you may cancel an eligible distance purchase without giving a reason. Send us your notice within 14 days after receiving the goods. If items in the same order arrive separately, count from the day you receive the last item. Then send the goods back within 14 days after giving notice.

Email support@pabloraezco.com with a clear statement that you are cancelling and your order number, if available. Sending notice within the deadline is enough. You can use the optional form on our Right of Withdrawal page.

Returning goods

Email support@pabloraezco.com for the return address and instructions. Please keep proof of sending your notice and return. The registered office is for legal correspondence. Please send parcels only to the return address we provide.

You may inspect goods as you could in a shop. Please take reasonable care of them and include tags and packaging where possible. Missing packaging or tags does not automatically remove the right to cancel. Where the law permits, we may deduct for loss in value caused by handling beyond what was necessary to check the goods.

You pay the direct cost of returning an eligible change-of-mind purchase where we have informed you of that cost responsibility before your purchase and the law permits it. Discounted goods carry the same statutory cancellation rights as full-price goods.

Refunds after a statutory cancellation

We refund the amount due, including the cost of standard outbound delivery for a fully cancelled order. An optional delivery upgrade above the least expensive standard option is excluded where permitted by law.

We make the refund without undue delay, within 14 days of your cancellation notice. Where the law permits, we may wait for the goods or evidence that you sent them, whichever is earlier. We use the original payment method unless you expressly agree otherwise. We charge no restocking fee for exercising this right.

Cancelling before dispatch and exchanges

Email support@pabloraezco.com as soon as possible if you want to cancel before dispatch. We can cancel and refund an order that has not yet been dispatched. If it has already been dispatched, any statutory cancellation and return rights still apply.

We do not offer direct exchanges for a change of mind. If an eligible return is accepted and you would like another item, you can place a separate order. This does not affect any right to a replacement or other remedy for a problem with the goods.

Faulty, damaged or incorrect goods

Contact support@pabloraezco.com if your item is faulty, damaged, incorrect or different from its description. We cover reasonable return shipping for these issues where a return is required. The applicable remedy depends on the issue and your rights under local law.

EU consumers have a legal guarantee of conformity of at least two years, with any additional rights under national law. Consumers in the United Kingdom retain their statutory rights under the Consumer Rights Act 2015.

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits remedies or cancellation rights that apply under mandatory consumer law where you live.